A Hawaii consumer, who owned a 2021 Lincoln Aviator with a defective rear/360 degree camera won a full Hawaii Lemon Law refund of over $77,000 by the State of Hawaii’s Department of Commerce and Consumer Affairs.

Despite five repair attempts to fix the defective rear/360 degree camera, Ford failed to repair it.  After receiving notice of Hawaii Lemon Law claim, Ford refused to repurchase the 2021 Lincoln Aviator.

Approximately one year after the consumer purchased the defective 2021 Lincoln Aviator, he hired the Hawaii Lemon Law  Attorneys of David J. Gorberg & Associates to file a lemon law complaint with the Hawaii State Certified Arbitration Program (SCAP) against Ford seeking a full refund for their client.

Ford denied the claim and argued that the vehicle was not defective. On November 16, 2023 the arbitrator ruled in favor of the consumer, awarding  a full refund of more than $77,000,  and all attorney fees.

The Problems with the Lincoln Aviator?

A few days after its purchase, the 2021 Lincoln Aviator began experiencing problems with the rearview camera, displaying distorted images, a blue/black screen, and pixelating.

Even after 5 repeated repairs, the Consumer’s Aviator rearview camera problems persisted and were never fixed.  The problems with the 2021 Lincoln Aviator rearview camera significantly impaired the use and safety of the SUV.

Hawaii Lemon Law and State Certified Arbitration Program (SCAP)

Hawaii’s lemon law program is administered by the Hawaii Department of Commerce and Consumer Affairs, through the Hawaii State Certified Arbitration Program (SCAP). Through this program, a consumer may be awarded a refund or a replacement of their motor vehicle if it is determined to be a “lemon”.

Over $700,000 was recovered by Hawaii consumers through arbitrations or settlements with SCAP’s assistance.

Every year, many Hawaii consumers with defective vehicles under 2 years old or have fewer than 24,000 miles seek full refunds through the Hawaii lemon law.  In this Hawaii Lemon Law case, the consumer was awarded a full refund, and all attorney fees.

Hawaii Lemon Law Result – Consumer Wins Repurchase

The Hawaii State Certified (Lemon Law) Arbitration awarded in favor of the consumer, entitling our client, the owner of the defective 2021 Aviator to a full refund in the amount of $77,000 under the Hawaii Lemon Law. The arbitrator wrote:

Within the Hawaii Lemon Law Rights Period, the alleged nonconformity of Defective rear/360 degree camera in reverse had been subject to examination or repair at least three times by the manufacturer, its agents, distributors, or authorized dealers. Such alleged nonconformity did continue to exist after this period. (HRS § 481I-3(d)(1))

The Lemon Law Repurchase award included sales taxes, dealer doc fees and various other fees such as vehicle title, and registration fees. In addition to the repurchase award, the arbitrator awarded all attorney fees and costs to be paid by Ford.

Under Hawaii lemon law SCAP rules, refunds must be issued within 30 days following the date of the decision by the Hawaii Department of Commerce and Consumer Affairs, through the State Certified Arbitration Program (SCAP).

Protecting Hawaii Lemon Law Rights

This HI lemon law case, involving a 2021 Lincoln Aviator with a defective rear/360-degree camera, highlights the importance of using the Hawaii Lemon Law to get help for a defective car.

As a result of asserting his rights, through his Hawaii Lemon Law Lawyers of David J. Gorberg & Associates, our client was able to get a full Hawaii lemon law refund for his defective Aviator.

Our Honolulu client joins a long list of other clients represented by David J. Gorberg & Associates, who have obtained a Hawaii Lemon Law refund for their defective cars.

The Hawaii Lemon Law Arbitration Program (SCAP) holds manufacturers accountable for defective cars allowing consumers to get a full refund of the purchase price and any other related fees or costs.

The Hawaii Lemon Law Attorneys

The Hawaii Lemon Law firm of David J. Gorberg & Associates has represented many clients throughout Hawaii, including all islands of Oahu, Maui, Kauai, Big Island and Lanai.

With offices located at 1050 Queen Street in Honolulu, Five Star Google Reviews, numerous HI Lemon Law Settlements and member of the Hawaii Trial Lawyers Association, we are the lawyers to turn to for your Hawaii Lemon Law case.

Contact us today for free HI lemon law help.